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FAQs

When will I be charged for my On Pointe order?

  • Your credit card will be charged when you place your order.

 

When will I receive my On Pointe items?

  • Once the ordering cycle for an On Pointe collection ends we will create and ship your items in as few as 3-weeks. Hand producing each item takes time and we want to guarantee you receive the highest quality possible! You will receive a shipping email with tracking number.

 

What is your policy for returns and exchanges?

  • All On Pointe sales are final. If a product is defective, please contact us at 855-286-3696 within 90 days of the order’s delivery date. If you received the wrong garments you have 30 days from delivery to notify us of the issue. Please have your order or customer number available when you contact us.

 

How long will I have to place my order?

  • You will have 2 weeks from the initial launch of each collection to shop the limited edition styles.

 

When will the next box collection be available?

  • On Pointe will reveal the date and theme of upcoming boxes within the On Pointe Dance Box website. Join the email list to receive sneak peeks and status updates.

 

Can I order an On Pointe item after the end date?

  • Once the end date for any On Pointe collection has passed you will not be able to place a new order for that collection.

 

How many items are required to place an order?

  • There are no minimum product requirements to place your On Pointe order. Order as many limited edition items while the collection shopping dates are open.

 

How do I track my On Pointe Box?

  • When your On Pointe order is ready to ship we will send the tracking number to your designated email along with your order summary.

 

Which form of payment do you accept?

  • On Pointe accepts Visa, MasterCard, American Express and Discover.

 

Can I purchase youth styles?

  • Every On Pointe collection is tailored exclusively for individuals that can fit Champion branded Adult, Men’s and Women’s clothing or accessories.

 

Are these authentic Champion items?

  • Champion apparel, bags, shoes and other accessories are all authentic Champion branded products that were customized and curated for each limited edition On Pointe themed collection.

 

Who is Champion Teamwear?

  • As the nation’s leading experts on innovative art and decoration processes, Champion Teamwear is your #1 source for custom decorated team uniforms and apparel for athletes of every age and level. Champion Teamwear is part of the HanesBrands Inc family of companies.